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FAQ

Shipping & Orders

At Mon Beau Mariage, designing and delivering your wedding dress requires a minimum of 3 weeks. Each order is carefully handled by our team to ensure exceptional quality and attention to every detail. Although this timeframe may seem long, it reflects our commitment to creating unique, flawless dresses for your special day. Delivery is free, and we do everything possible to ensure that you receive your dress as quickly as possible, without ever compromising on excellence.

You can track the progress of your order by clicking on the following link: Package Tracking

We deliver our products worldwide. There is no minimum order quantity, and all deliveries are free (excluding French overseas territories).

If your order contains multiple items, they may be shipped separately, depending on available stock and shipping warehouses. Don’t worry, your package will arrive shortly.

A problem with the postal service? Package lost, damaged, or destroyed?

With our secure delivery service, Mon Beau Mariage® handles claims on your behalf. Customer satisfaction is our priority. We never blame the carrier and leave you to « sort it out ». We take full responsibility and will immediately send you a new package at our expense.

Please do not hesitate to contact us by email at contact@mon-beau-mariage.com: our team will do everything possible to meet your expectations.

Deliveries to French overseas territories generally take longer (up to 2 months from the date of the order) in order to remain financially accessible. An additional delivery fee will be charged for the following territories:

– Guadeloupe

– French Guiana

– Réunion

– Martinique

– Mayotte

– New Caledonia

– Saint Barthélemy

– Saint Pierre and Miquelon

– Saint Martin

– Wallis and Futuna

– French Polynesia

Cancellation & Returns

Yes, as long as your order is not « being processed ».

You can absolutely cancel your order! However, if the order is already being prepared, the cancellation fee will amount to 40 % of the purchase price.

Please do not hesitate to contact us by email at contact@mon-beau-mariage.com: our team will do everything possible to meet your needs!

We can only accept a return in the event of a confirmed product defect.

Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the item in question (in its original packaging if possible) to contact@mon-beau-mariage.com, along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

All our textiles come with a size guide to help our valued customers avoid this kind of inconvenience. Our team has carefully measured each item and added the corresponding information to every description. Therefore, the buyer assumes full responsibility for products that are too small or too large. Nevertheless, we understand that purchasing such an item can be very frustrating.

Please do not hesitate to contact our customer support team by email at contact@mon-beau-mariage.com: we will do everything possible to satisfy you (for example, by offering possible compensation)

Security

Your security is our priority: our site only offers secure and guaranteed payment methods.

We accept:

Credit cards

Debit cards



Our online payment services:

PayPal*
G2A Pay*


*PayPal — As a banking institution within the European Union, PayPal offers more than 10 years of experience in secure online payments. It is simple, fast, free, and recognized worldwide for its efficiency.

*G2A Pay — G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (MasterCard, Visa), giving you the widest possible range of payment options.

Your banking details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

Yes!

The “HTTPS” displayed in our store’s URLs is a testament to the quality of our services. HTTPS is the secure version of “HTTP”, protected through the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we are aware that using SSL has become essential nowadays. It is the best way to protect your data and safeguard you against hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser’s URL bar. It is also represented by an “s”, meaning “secure”, which is added to the “http” protocol on the website in the address bar.

Other Questions

We make your shopping experience as easy as possible.


Select the product(s) you would like


Click “add to cart”


Click the cart icon at the top right (your “cart”) to complete your purchase


We also offer you the option to create an account to make the process even easier.

No. Except in exceptional cases, we only accept one discount code per order.

Mon Beau Mariage® ships its products worldwide in full compliance with the law. However, the buyer is responsible for their country’s import taxes, and we accept no liability.

If you would like to place a wholesale order, email our team at contact@mon-beau-mariage.com.

Our team will be happy to assist you throughout the entire process and provide suggestions if needed.

CUSTOMER SERVICE 24/7

Need help? Our team is always here to answer your questions about our products or your order. Please feel free to contact us—we are here for you.

SECURE PAYMENTS

At Mon Beau Mariage, we take the security of your payments very seriously. All your online transactions are protected to ensure a worry-free shopping experience!

FREE SHIPPING

Order now and enjoy free shipping. It's simple and completely free!

SATISFACTION GUARANTEED

You have 14 days after receiving your order to change your mind! No worries, we'll take care of everything.

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